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SHIPPING POLICY
At the moment, we only ship to the UK and Europe but we are working on delivering to the rest of the world. Here are the delivery costs below, regardless of how many pieces you order:
UNITED KINGDOM COST
DHL NEXT DAY (within 24 hours) £9
ORDERS OVER £300 (1-2 working days) FREE
DHL EXPRESS (1-2 working days) £7.50
DHL STANDARD (3-5 working days) £5
EUROPE COST
DHL NEXT DAY (within 24 hours) £20
ORDERS OVER £300 (1-2 working days) FREE
DHL EXPRESS (1-2 working days) £15
DHL STANDARD (3-5 working days) £12
Bank Holidays & Weekends are not included as delivery days.
Orders purchased before 3pm will be dispatched same working day.
Orders after 3pm will be dispatched next working day.
Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless prevented
by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date. We will deliver the products to the address you provide. Delivery will be completed when you or any other person has taken physical possession of
the products. The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.
INTERNATIONAL DELIVERY
Due to international restrictions on some products for certain International Delivery Destinations. If you order
products for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes, please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
RETURN POLICY
We offer a returns’ policy for products returned to us in their original condition with all labels still attached.
NON-FAULTY PRODUCTS
If you have received a product and it is not faulty or misdescribed then you may cancel the order and obtain a
refund for that product provided you notify us in the manner set out and within the period set. You will need to
arrange for return of the item(s) to us at your own cost, quoting your order number. We will not reimburse you for
any delivery or other costs that you incur in returning the goods to us. Your relevant order number must be quoted on all returns.
You may of course inspect the products that you purchase from us. However, whilst you are deciding whether to
keep your purchases, you do have a statutory duty to take reasonable care of our products. Accordingly, please
do not damage the products whilst you inspect them and please store and handle all products with care and in a manner that is appropriate for the type of product. Products must be returned complete (i.e. with any accessories or other parts that you receive with the products) and, where possible, with all original packaging.
FAULTY AND MIS-DESCRIBED PRODUCTS
In the unlikely event that you receive products from us that are of unsatisfactory quality, unfit for purpose, or not as described, then you may cancel the order and obtain a refund for that product within 28 days of the date of
delivery from us to get a full refund.
Please note that we will not accept returns and provide refunds if a fault arises from fair wear and tear, wilful or
accidental damage, negligence by you or a third party, abnormal or inappropriate storage or working conditions
or maintenance, failure to operate or use the products in accordance with the user instructions, misuse or
alteration or repair of the products by you or a third party that is not authorised by us or the manufacturer.
You should provide us with proof of purchase when seeking to return a faulty or mis- described item. You will need to arrange for return of the item(s) to us. We will inspect all items that we receive from you. We will offer to arrange to replace the product with a new one or reimburse you for the full cost of the item (but not the value of any
promotional code(s) used) to your original payment method within 30 days of our receipt of the faulty or
mis-described item. We will also cover the cost of the return delivery.
METHODS OF RETURN
Please return the products that you have purchased from this site, with your order number and returns slip by post to: Cathays, Cardiff
RECEIVING A REFUND
The refund will be processed as soon as we receive your package and we will then email you to confirm it’s arrival. Please allow 10 working days for your refund to be received. We will email you to let you know once your refund
has been processed.
PAYMENT METHOD
We currently accept Visa, Visa Electron, Mastercard, Delta, Paypal and Maestro Debit Cards.
For any enquiries, please email us at ofusshop@gmail.com, with 'Customer Care' as the title.